Our identity

Wyatt Crocker Ltd T/A Ironmongery Experts
470 Avenue West
Great Notley
Essex
CM77 7AA
United Kingdom

In the event of a query or complaint please contact us using the above details. The following terms and conditions do not affect your statutory rights as a consumer.

Ordering

Place all items into our online shopping basket and fill in the payment address and delivery details. During the office hours professional advise can be obtained by telephone so as to achieve a correct selection of goods.

Prices & Description

All prices shown are subject to VAT at the rate prevailing; this will be added at the checkout.

The prices that are quoted with each item are clearly printed so that you the customer are fully aware of the cost implication of your purchase. We try to ensure that all our prices are current, however we do have the right to change the price we charge you provided that we make you aware before the items are dispatched

Every care has been taken to ensure that the descriptions, sizes and colour finishes are a realistic representation of the product to be dispatched, however as most of our products are hand finished there may be some slight variations although this is unlikely.

Acceptance of Order

We will accept your order once payment in full has been made at which time we will issue confirmation of your order and a receipt of payment.

An order can only be cancelled if the items ordered are from stock. Items  that have to be 'specially' procured cannot be cancelled as a commitment has been made with our supplier.

Payment

We accept Mastercard, Debit Mastercard, Visa, Visa Debit and Visa Electron cards through our internet payment portal and Mastercard, Maestro, Visa, Visa Debit and Visa Electron cards over the phone. We do not accept American Express.

Discount Codes & Promotions

When using our promotional discount code SAVE5, you are entitled to a 5% discount off your total cart value, subject to the following conditions:

• Your total cart value must exceed £200 plus VAT (£240 inc. VAT).
• Products manufactured by Samuel Heath are strictly excluded from this promotion.

Delivery

We aim for all goods (excluding selected products please see below) to be dispatched within 3 working days, however we will always try to better this time. Orders should be delivered between 1-3 working days dependant on the service the order is shipped.

We are an office based company therefore we operate a Christmas shut down. We will be closed from 22nd December 2025 to 2nd January 2026, and no orders will be processed during this period. All orders placed during this time will be shipped promptly once we return on 2nd January.

Selected products: Due to the production methods of some of the items on our site we are unable to offer our usual guarantee on all items. Many items can be dispatched from us within 3 days, on the occasions that our supplier may need an extended period for production they endevour that it will reach us in a maximum 21 days, if you have a specific deadline for delivery please give us a call on +44 (0)1376 557 561 and we can investigate prior to order.

• Order value over £100.01 plus VAT = Free of charge
• Order value under or equal to £100.00 plus VAT = £4.58 + VAT

Areas that are outside the standard carriage areas are as follows:

SCOTTISH HIGHLANDS.    £10.00+VAT

ISLE OF WIGHT.    £25.00 + VAT

SCOTTISH ISLANDS.        £20.00+VAT

CHANNEL ISLANDS, ISLE OF MAN, SCILLY ISLANDS.   £25.00 + VAT

 

If we are out of stock of an item we will automatically hold the order till we can dispatch the goods in one consignment, if however you want it as a split delivery there may be an additional carriage charge.

Returns and Refunds

Returns due to faulty goods:

We are happy to assist you if your item is faulty.

• We ask to be informed of any incorrect or faulty goods within 3 days of receipt and goods to be available for collection within 7 days at an agreed location (This does not affect manufacturers warranty where applicable). As a company we have no liability for extra costs incurred due to incorrect items sent. Please contact us on 01376 557557 for assistance or email info@ironmongeryexperts.co.uk
• It should be in its original packaging and in the same new condition as it was dispatched.
• Packaging should be marked with your Invoice or Order Number for identification.
• We will inspect and replace any faulty item once faulty goods are received.
• There will be no return fees to the customer for defective or faulty goods.
• We reserve the rights to refuse if the item has been incorrectly fitted, physically damaged or misused by the customer. 

Returns due to unwanted goods:

We will wherever possible assist you by taking back any goods providing they are received back in good re-saleable new condition and meet the following returns criteria: 

• Any returns of goods which were subject to a discount code will have the discount removed in full of this brings the net order below the discount threshold
• The return window is 28 days from delivery date. It is the customers responsibility to return goods at their own cost, clearly marked with the Order Number supplied on the order confirmation.
• Please request a returns number prior to sending back to us, within 14 days of delivery by emailing returns@ironmongeryexperts.co.uk 
• Credit can only be issued for goods returned in an unopened, unmarked, re-saleable condition; this includes the goods and any packaging included in the original delivery. We advise that you repackage goods to maintain their condition.
• All returned goods should be sent via an insured recorded delivery service, as we cannot take responsibility for loss or damage during or resulting from the return delivery. Alternatively you can return your order in store, providing you have the relevant paperwork.
• We are unable to accept return of unwanted cut keys or personalised items.
• There is no restocking fee, providing items are returned within the window.
• A refund will be done against the cost of the goods ordered and not the carriage charge for the original delivery.

Cancellation

If you wish to cancel your order we request that you contact us prior to goods being dispatched. Your refund could take up to 30 days following cancellation.

Our failure to deliver by the specified time is not grounds for cancellation without penalty.

Non Availability

If for any reason we are not able to supply a particular item or it has been discontinued, we will contact you as soon as possible and give a full refund on that item.

Privacy

We respect your privacy and confirm that the information you give to us will be held securely and in accordance with the Data Protection Act 1998.

Your details will not be passed on to other companies and we will not send spam, however unless informed otherwise we may send you a newsletter from time to time. For more information on data security read our online privacy policy.

If you have any queries regarding our trading terms please contact us or telephone +44 (0)1376 557 561 .

Complaints

Should you have a complaint about any product purchased from Ironmongery Experts, or about our web site please contact us by email, post, telephone or in person to:

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt; you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.