Terms and Conditions

Our identity

Wyatt Crocker Ltd T/A Ironmongery Experts
470 Avenue West
Great Notley
Essex
CM77 7AA
United Kingdom

VAT Reg number:

GB 594 9643 77

Telephone:

+44 (0)1376 557 561

Office opening hours:

Monday – Friday - 8am till 5pm
Saturday & Sunday - Closed

In the event of a query or complaint please contact us using the above details. The following terms and conditions do not affect your statutory rights as a consumer.

Ordering

Place all items into our online shopping basket and fill in the payment address and delivery details. During the office hours professional advise can be obtained by telephone so as to achieve a correct selection of goods.

Prices & Description

All prices shown are subject to VAT at the rate prevailing; this will be added at the checkout.

The prices that are quoted with each item are clearly printed so that you the customer are fully aware of the cost implication of your purchase. We try to ensure that all our prices are current, however we do have the right to change the price we charge you provided that we make you aware before the items are dispatched

Every care has been taken to ensure that the descriptions, sizes and colour finishes are a realistic representation of the product to be dispatched, however as most of our products are hand finished there may be some slight variations although this is unlikely.

Acceptance of Order

We will accept your order once payment in full has been made at which time we will issue confirmation of your order and a receipt of payment.

An order can only be cancelled if the items ordered are from stock. Items  that have to be ‘specially’ procured cannot be cancelled as a commitment has been made with our supplier.

Payment

We accept Paypal, Mastercard, Debit Mastercard, Visa, Visa Debit and Visa Electron cards through our internet payment portal and Mastercard, Maestro, Visa, Visa Debit and Visa Electron cards over the phone. We do not accept American Express.

Delivery

We aim for all goods (excluding Artisan Range please see below) to be dispatched within 3 working days, however we will always try to better this time.

We are an office based company therefore we operate a christmas shut down, Our last day before christmas is Thursday 22nd December 2016 and will return Tuesday 3rd January 2017. Orders recieved during this time will be processed as soon as we return.

The Artisan Range: Due to the production methods of some of the items within this range we are therefore unable to offer our usual guarantee. Many items can be dispatched from us within 3 days, on the occasions that our supplier may need an extended period for production they endevour that it will reach us in a maximum 21 days, if you have a specific deadline for delivery please give us a call on +44 (0)1376 557 561 and we can investigate prior to order.

  • Order value over £50.00 = Free of charge
  • Order value under or equal to £50.00 = £8.00 + VAT

If we are out of stock of an item we will automatically hold the order till we can dispatch the goods in one consignment, if however you want it as a split delivery there may be an additional carriage charge.

Returns and Refunds

We should be informed of any faulty goods within 3 days and returned to us within 7 days in the original packaging and in the same condition as it was dispatched. We will inspect and replace any faulty item unless it has been incorrectly fitted or physically damaged or misused.

Stock items can be returned within 21 days and will be credited in full but some selected items may incur a re-stocking charge dependant on our supplier. If you are concerned this may be a problem please contact us for clarification.

All returned goods should be sent via an insured recorded delivery service, as we cannot take responsibility for loss or damage in the return delivery.

Prior to return please obtain a returns note online. If you need any assistance please do not hesitate to contact us.

Goods must be returned at your cost, within 14 days of authorisation and clearly marked with the authorisation number supplied.

Please remember that we are unable to accept liability for packages damaged during transit.

Unfortunately we are unable to credit any carriage charges incurrred.

Returns Due to Unwanted Goods.



We will wherever possible assist you by taking back any goods providing they are received back in good resaleable condition and meet the following returns criteria and that they are not Special Order items.

  • Goods must have been supplied by us during the last 10 days.
  • The value of the goods which you wish to return to us must be £50.00 or over in value.
  • Goods must be returned at your cost, within 14 days of authorisation and clearly marked with the Authorisation Number supplied by Customer Service.
  • A 25% handling charge will apply and be deducted from the credit. Please remember that we are unable to accept liability for packages damaged during transit.

Credit can only be issued for goods returned as authorised in good resaleable condition less the agreed 25% handling charge

Cancellation

If you wish to cancel your order you must contact us before we dispatch the goods and a cancellation charge of 25% of the order value may apply. Your refund will be sent to you within 30 days of cancellation.

Our failure to deliver by the specified time is not grounds for cancellation without penalty.

Non Availability

If for any reason we are not able to supply a particular item or it has been discontinued, we will contact you as soon as possible and give a full refund on that item.

Privacy

We respect your privacy and confirm that the information you give to us will be held securely and in accordance with the Data Protection Act 1998.

Your details will not be passed on to other companies and we will not send spam, however unless informed otherwise we may send you a newsletter from time to time. For more information on data security read our online privacy policy.

If you have any queries regarding our trading terms please contact us or telephone +44 (0)1376 557 561 .

Complaints

Should you have a complaint about any product purchased from Ironmongery Experts, or about our web site please contact us by email, post, telephone or in person to:

Address:

Ironmongery Experts
470 Avenue West
Great Notley
Essex
CM77 7AA
United Kingdom

Telephone:

+44 (0)1376 557 561

We will review and acknowledge your complaint by email or letter within five working days. We aim to resolve all complaints within 14 days of receipt; you will receive a full reply by email or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.